Tag: 2GO

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2GO and DOT Join Forces for FBSE Program, Promoting Filipino Brand of Service Excellence

2GO, a proud subsidiary of the SM Group and the Philippines’ top marine travel provider, has partnered with the DOT to support the Filipino Brand of Service Excellence (FBSE) Program. Working together, 2GO and the Philippines Tourism Board are reiterating their shared goal of raising the bar for the tourism industry through superior hospitality and culturally relevant service.

Undersecretary Shahlimar Hofer Tamano is in charge of the FBSE Program, which is one of the Department of Tourism’s most well-known initiatives. Our goal is to train frontline workers in the tourism and hospitality industry to create a unique national brand by providing outstanding service that embodies the warmth of the Filipino people. Dios, Makatao, Maka-Kalikasan, Makabansa, Masayahin, May Bayanihan, and May Pag-asa are the seven fundamental Filipino values that this customer service program centers on. These principles set it apart from more traditional approaches.

The industry’s commitment to upgrading hospitality standards in the Philippines is shown in 2GO’s commitment to the Filipino Brand of Service Excellence Program. “This partnership guarantees that our guests will encounter the distinct friendliness and generosity that characterize the Filipino service style,” remarks Hon. Shahlimar Hofer Tamano.

Greetings, 2GO: Making the Filipino Hospitality Industry Stronger
By sending fourteen people to a DOT-sponsored “Train-The-Trainer” training session, 2GO supports the department’s efforts to establish and broaden the FBSE’s reach. These 2GO participants will train team members, especially those who work in the tourist industry or on the front lines. Among other culturally significant Filipino customs with a 2GO touch, the training demonstrates and applies the Mabuhay and Salamat Gestures within 2GO establishments. By adopting FBSE standards, 2GO is improving the service experience for its customers and creating an atmosphere that is welcoming to Filipinos.

These certified trainers will be crucial in instilling the FBSE values across 2GO and maintaining service standards that faithfully represent the diverse Filipino hospitality culture. Aligning with the FBSE Program enables us to contribute to a seamless Filipino hospitality experience for our passengers travelling from shore to shore, as we expect more travellers in the Philippines,” says Frederic DyBuncio, President and CEO of 2GO Group, Inc.

“The FBSE Program has truly enriched our approach to service,” notes Vince Canete, 2GO’s HR and Training Supervisor and one of the newly certified trainers. Instilling a sense of pride and cultural identification in our passengers is equally as important as training our staff. It is our hope that our day-to-day operations reflect this kind of professionalism and friendliness.

Raising the Bar for Service Quality Company-wide
Aiming to foster a culture of service excellence, integrating the FBSE Program within 2GO will substantially raise the quality standards of the sea transport tourism workforce. 2GO must provide first-rate service that reflects Filipino values, and this project couldn’t come at a better moment because the Philippines is seeing a consistent rise in tourist arrivals.

Two-Go is reiterating its commitment to building a brand that reflects the rich history of Filipino hospitality by training 200 participants from different departments across different locations. With this relationship with the DOT, 2GO has reached a new level of success in its mission to improve transportation and logistics services in the Philippines.

To learn more about 2GO’s products and services, visit 2go.com.ph

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2GO Partners with Bankerohan to Deliver Fresh Davao Fruits Nationwide

2GO, the Philippines’ leading end-to-end logistics provider, has partnered with Bankerohan, Davao City’s largest wet market and the region’s main hub for fresh produce and seafood, to deliver said goods directly to customers nationwide.

With 2GO’s advanced logistics, including temperature-controlled transport, delivering fresh fruits from Davao to any part of the Philippines is now more convenient. Whether you’re sending a gift, enjoying Davao’s produce at home, or sourcing quality goods for your business, 2GO guarantees that every purchase from Bankerohan arrives fresh and in perfect condition.

“Partnering with 2GO will allow people and markets in other parts of the country to experience the unique offerings of Bankerohan as a source of fresh produce, starting with the abundant fruits and vegetables of Mindanao,” said Sim Marifori, President and CEO of Northbank Holdings Corporation, which operates Bankerohan.

He added, “With 2GO as our partner, farmers, traders, and merchants can ship directly from Bankerohan to destinations across the country, without incurring additional handling and trucking costs. This also shortens time-to-market—a critical factor for fresh produce—reducing the risk of bruising and spoilage.”

2GO’s extensive logistics network and expertise in handling perishable goods make it the ideal partner for Bankerohan, further supporting local businesses and celebrating Davao City’s rich agricultural heritage.

“We are thrilled to partner with Bankerohan to share Davao’s bountiful harvests with the rest of the Philippines,” said Faye Alonzo, Business Unit Head at 2GO Forwarding. “Our goal is to make these exceptional products accessible to everyone, allowing more Filipinos to enjoy the unique flavors that Davao has to offer.”

This partnership not only boosts the local economy but also ensures that the fruits of Davao City can be enjoyed by people all over the country, fresh and ready to eat.

For inquiries, email us at forwarding_sales_mnl@2go.com.ph, visit your nearest 2GO retail store, or explore our website at www.2go.com.ph.

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2GO Enhances Logistics Efficiency with New X-ray Machine at Air Freight Hub

2GO, the Philippines’ largest end-to-end logistics, transportation, and distribution solutions provider, together with Cebu Pacific Airlines, is proud to announce the commissioning of the X-ray machine at 2GO’s Gateway Hub. This significant upgrade aims to optimize the movement of goods via air to and from Manila and various parts of the country, providing businesses with more flexibility in terms of cargo acceptance without compromising delivery deadlines.

From left to right: Michelle Lee-Ventura, Director of Cebu Pacific Cargo Sales—Commercial; Ma. Josefa Magbanua-Sarate, Director of Cebu Pacific Cargo Customer Service; Will Howell, 2GO Group Chief Finance Officer; Bonita Busch, Group Director of Cebu Pacific Cargo Commercial; Faye Alonzo, Business Unit Head of 2GO Forwarding; Nazreen Charmaine Galang, Director of Cebu Pacific Cargo Commercial Planning; and Sharon Musngi-Ngo, Business Unit Head of 2GO Sea Solutions.

The newly installed X-ray machine enables 2GO to extend the cut-off time for cargo acceptance, giving partners additional time to prepare their shipments while still adhering to stringent delivery schedules.

“At 2GO, we are continually seeking ways to innovate and improve our services,” said Faye Alonzo, Business Unit Head of 2GO Forwarding. “The introduction of this state-of-the-art X-ray machine is a testament to our dedication to achieving efficiency and customer satisfaction. We look forward to showcasing our increased flexibility to our partners.”

2GO’s commitment to serving its clients and partners has been recognized by its air cargo partner, Cebu Pacific Airlines, which named 2GO its Top Domestic Cargo Agent of 2023. The X-ray technology significantly reduces processing times, allowing for immediate loading and transfer to Cebu Pacific aircraft, especially highly sensitive pharmaceutical products, perishables, and temperature-controlled items. This enhancement not only ensures faster delivery but also improves security measures by thoroughly screening prohibited items, safeguarding the supply chain’s integrity.

“2GO Forwarding was one of our most significant logistics partners last year, and we aim to strengthen this partnership by offering tools that enhance their operations and improve the quality of cargo checks before flying with us. The reduced processing time and extended cut-off hours perfectly align with our shared commitment to delivering timely and efficient services to our customers,” said Bonita Busch, Group Director of Cargo Commercial.

“We are excited to further strengthen our partnership with Cebu Pacific,” said Will Howell, 2GO Group Chief Financial Officer. “This new equipment brings immense value to our operations and business, enabling us to leverage technology and extend our service capabilities. We anticipate continued growth and success as we work together to deliver exceptional logistics services to Filipinos.”

In addition to its enhanced air freight capabilities, 2GO offers robust Less than Container Load (LCL) and Full Container Load (FCL) shipside services, catering to diverse shipping needs with nationwide reach and reliable schedules.  Furthermore, 2GO’s logistical power is complemented by an extensive fleet of trucks that enhance its capabilities on land as well as its maritime services. These ongoing upgrades to its fleet and infrastructure reinforce 2GO’s position as the leading logistics provider in the Philippines, supporting the growing e-commerce sector that demands rapid and reliable delivery services.

Learn more by emailing us at forwarding_sales_mnl@2go.com.ph, visiting your nearest 2GO Retail store, or exploring our website at www.2go.com.ph.

 

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2GO Opens Hubs Expanding Forwarding Operations in Mindanao

2GO continues its expansion in Mindanao by recently launching its shipside services in General Santos City and Davao, marking the sixth and seventh ports to offer this service after Manila, Cebu, Cagayan de Oro, Iloilo, and Zamboanga.

2GO, the country’s largest end-to-end logistics, transportation, and distribution solutions provider, strengthens its presence in Southern Mindanao. Seizing the economic growth opportunities in Davao and General Santos, 2GO opens its logistic hubs in these cities’ major ports to support businesses and communities.

The shipside service optimizes the efficiency of the Container Load (LCL) or shared cargo service, providing shippers with shortened lead times and the flexibility to accommodate last-minute cargoes, with acceptance of up to 18 hours before vessel departure. This service is an ideal solution for urgent shipments, particularly for transporting vegetables, fruits, and other fresh produce.

“We are excited to expand our shipside services to Davao and General Santos, enhancing our capability to support the local economy and meet the needs of our customers,” said Faye Alonzo, 2GO Forwarding Business Unit Head. “These new hubs will enable MSMEs in Davao, GenSan, and neighboring municipalities to ship their products widely, ensuring that fresh produce and other time-sensitive goods reach their destinations swiftly and efficiently.”

The LCL service offers significant advantages for inter-regional shipments, allowing businesses to ship smaller quantities without the need to fill an entire container. This not only reduces costs but also improves inventory management and supply chain efficiency, making it an ideal choice for small to medium-sized enterprises (SMEs) and businesses with diverse shipping needs.

2GO’s extensive shipping routes from Manila to Davao, General Santos City, and Iloilo facilitate both travel and shipment, creating a reliable and efficient logistics network. These routes are particularly advantageous for businesses in Mindanao, providing them with consistent and cost-effective access to major markets, thus supporting their growth and expansion.

The launch events in Davao and General Santos were attended by Faye Alonzo and Sea Operations Head Elizier Santiago. The events were also graced by representatives from the Philippine Ports Authority of Davao and General Santos, GlobalPort Terminals, Inc., South Cotabato Integrated Port Services, Inc. (SCIPSI), PHILEXPORT Region 12, various fruit and vegetable traders and shippers, Davao City Chamber of Commerce and Industry Inc. (DCCCII), and partner agents.

The event showcased a trial shipment of 65 crates of tomatoes from Davao bound for Iloilo, demonstrating the efficiency and reliability of 2GO’s new shipside service.

For more information about 2GO LCL services, please visit www.2go.com.ph.

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2GO and FedEx Honor a Decade of Effortless Global Parcel Delivery from the Philippines

2GO uses FedEx’s global delivery network to send packages from the Philippines to over 220 countries.

In a cooperation that has lasted for ten years, 2GO, the leading logistics solutions provider in the country, and FedEx Philippines have linked Filipino packages to destinations all over the globe.

Mrs. Julie Santos, a 62-year-old mother from Bacolod, was to send a crucial document to her daughter in New York. These were necessary for her daughter’s employment record update; she is a nurse in a distant nation. In Bacolod, Julie dropped off her item at the SM Business Center, knowing that 2GO offers dependable international parcel delivery services through FedEx. I wanted a reliable, trustworthy, and easily-locatable courier, so I went with 2GO. I was even able to incorporate a fortunate charm bracelet that her sister had made. Mrs. Santos confirmed that her daughter’s apartment was the safe destination of the shipment within four days.

The archipelago now has easy access to FedEx services thanks to 2GO’s vast retail network, which includes nearly 3,000 outlets, including SM Business Centers, Alfamart, Waltermart, Fax Parcel and Print, and Savemore. This allows for the safe and quick delivery of important packages to loved ones abroad.

Thanks to 2GO and FedEx’s extensive global network of 220 countries, approximately 10,000 parcels are sent every month. This allows for the smooth transfer of goods and documents, guaranteeing delivery from the Philippines to countries like the USA, Canada, Australia, and Japan.

According to 2GO Group, Inc. President and CEO Frederic DyBuncio, “2GO Group values our collaboration with FedEx, which empowers Filipinos to expand their horizons.” This statement is in reference to the long-term partnership between the partners. We aren’t merely sending packages; we are offering chances by bridging the gap for local parcels, whether they are personal or business-related, across boundaries.

“Our goal is to create excellent experiences for our clients by making it easier and more convenient for them,” stated Maribeth Espinosa, Managing Director of FedEx Philippines. To help e-tailers, SMEs, and solopreneurs stay competitive in the face of the expected expansion of e-commerce in the Asia Pacific region, it is essential to increase their entry points. As we commemorate our 40th anniversary in the Philippines, our partnership with 2GO serves as a prime example of how FedEx bridges gaps between individuals and opportunities.

With 895 2GO branches and partner sites across the country, clients may receive FedEx services with unprecedented ease and accessibility.

Call (02) 8528-7000 or visit 2GO.com.ph to learn more about 2GO’s extensive range of services.

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2GO Enables Online Entrepreneurs In Central Luzon To Move Their Items Across The Country

In collaboration with the Department of Trade and Industry (DTI), 2GO, the Philippines’ leading end-to-end transportation and logistics solutions provider and a subsidiary of SM Group, is fostering an online entrepreneur community in Central Luzon.

Randy Zafra, 2GO Retail Operations Manager, starts the discussion on the role of logistics in the thriving e-commerce landscape of the Philippines.

The 2GO Getters group was created to connect with small company owners and help them grow by expanding into markets outside of their own neighborhoods. This community fosters information transfer in critical areas like e-commerce and digital marketing, with the goal of maximizing sales potential even for enterprises located in specific cities across the country. As an inclusive community, it provides growth-oriented workshops, seminars, online promotional campaigns, special promotions, and networking possibilities. Constant engagement with subject matter experts, such as TikTok Shop, is prioritized during workshops to guarantee that businesses thrive in a highly competitive market.

According to Frederic DyBuncio, President and CEO of 2GO, “Our dedication to boosting the local MSME sector is more than simply business; it’s about fueling ambitions, making connections, and eventually creating a better life. By backing domestic businesses, we are investing in innovation, creating opportunities, and establishing the groundwork for equitable and sustainable economic growth that benefits local communities and, hopefully, the country as a whole.”

Attendees had the opportunity to participate in and learn about the tips and tricks of building an online presence, efficient online merchandising, and understanding the critical role of the shipping and delivery experience, which was organized in collaboration with Central Luzon’s DTI. This complete method takes into account both the seller’s and the customer’s views, improving the total online transaction process and increasing consumer loyalty.

“Attending courses like these is essential for business owners, particularly micro and small businesses. The training provides ongoing coaching and keeps them current on the newest trends and approaches for effective product advertising. Partnering with a reputable logistics solutions provider is also critical, as it helps ensure secure and dependable product delivery for smooth expansion and the establishment of a solid business foundation,” stated Division Chief Warren Patrick T. Serrano of the Department of Trade and Industry Philippines, Region III.

Participants in the event included personnel from the Department of Social Welfare and Development (DSWD), as well as beneficiaries who were keen to learn about business growth and improve their abilities as internet entrepreneurs.

2GO’s Significant Market Reach

Business owners in Central Luzon can transact at around 200 2GO locations throughout the region, including SM Business Centers in major SM malls.

With decades of experience and competence in moving various types of cargo, as well as nationwide coverage, 2GO is uniquely positioned to drive business relationships in high-growth areas such as Central Luzon.

“As logistics solution providers, we see ourselves as facilitators for enterprises of all sizes. Our duty goes beyond simply carrying commodities; it also includes promoting more trade across regions. As a digital retail facilitator, we effectively manage the transportation of goods, allowing for successful transitions from online to offline purchases. Our primary goal is to support our partners’ operations and promote seamless trade,” stated Blessie Cruz, 2GO Retail Business Unit Head.

For more information on 2GO, please visit www.2go.com.ph